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Orders
Below are some of are common questions about orders
How do I make a purchase?
Making a purchase is simple:
1. Browse our collection and select the product you’d like to buy.
2. Choose your preferred options (e.g., size, color) and click “Add to Cart.”
3. When you’re ready, click the cart icon at the top of the page and proceed to checkout.
4. Fill in your shipping and billing details, and complete your order using a secure payment method.
Once your order is placed, you’ll receive an email confirmation with your order details. If you have any questions, feel free to contact us at info@wearyourhalo.com.
How do I know if my order is confirmed?
Once you place an order, you’ll receive a confirmation email at the address you provided during checkout. This email will include your order details, such as the items purchased, your shipping address, and the payment method used.
If you don’t receive a confirmation email within a few minutes, please check your spam or junk folder. Still no confirmation? Contact us at info@wearyourhalo.com, and we’ll be happy to assist you.
Can I change my shipping address after my order is placed?
You can change your shipping address within 24 hours of placing your order. Please contact us immediately at info@wearyourhalo.com with your order details and the updated address.
After the 24-hour window, we may not be able to modify your shipping details as the order may already be processed or shipped.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
Currently, we only ship to the United Kingdom. All orders are shipped internationally from our base in the United States, with delivery typically taking 3-5 business days.
If you have further questions about shipping, feel free to contact us at info@wearyourhalo.com.
When will my order be shipped?
We process all orders within 24 hours of receiving them. Your order will be shipped within 48 hours after processing.
You’ll receive a shipping confirmation email with tracking details as soon as your order is dispatched. For further assistance, contact us at info@wearyourhalo.com.
What is your return policy?
We offer a 30-day return policy, allowing you to return items within 30 days of receiving them. To be eligible, items must be unworn, unused, in their original packaging, and accompanied by proof of purchase.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., defective or incorrect items). For exchanges, you’ll need to cover the return shipping fee, but we’ll ship the new item free of charge.
To start a return, please email us at info@wearyourhalo.com for instructions.
How long will it take until I receive my order?
Once your order is shipped, delivery typically takes 3-5 business days. We guarantee that all orders will arrive within a maximum of 7 business days.
You’ll receive a confirmation email with tracking details as soon as your order is dispatched, so you can monitor its progress. If you have any concerns about delivery, feel free to contact us at info@wearyourhalo.com.
